Everything you need to know about multiple shipments
Which countries do you ship to?
Currently we only ship orders to All regions in Uganda
What is merchandiseuganda.com's return policy?
You can return a product if it is not a part of the non-returnable list and if you have received:
a) An incorrect product (if the product is unused, in original unbroken packaging and includes all tags).
b) A damaged / defective product (For electronics, open products will be accepted if different from description or picture displayed).
c) If you have changed your mind or placed a wrong order, we will only accept a return under certain conditions:
- The items are in its original retail packaging (Sealed/Closed Box) and is not damaged or tampered in any condition. The seal of the item needs to be in a intact condition.
- For Clothing & other fashion products, the product needs to be in original packaging and have all the original tags.
- For all other products, returns are accepted if product is in unbroken original packaging, including all accessories.
Refund will be issued into your wallet or credit card, post inspection at our end.
For more information refer to our return policy
Will I receive a confirmation phone call before delivery happens?
We’ll notify you about the status of your order via SMS and email.
We’ll only call you if any of the information provided by you needs additional verification.
How Should I to Contact if I Have Any Queries?
We can be contacted via:
- Live chat
- Email [email protected]
- Call +256 701 296831
- On social – we’re on Facebook, Twitter, Instagram,We’re always looking for ways to make your shopping experience more enjoyable. Get in touch with us!
What are your hours of operations
Get in touch with our customer service team on
+256 770 301 098 between 09:00 am to 6:00 pm,