Frequently Asked Questions

This Agreement was last modified on 05th May 2020

Shipping Information

What Shipping Methods Are Available?

We handle delivery through our in-house carrier for all products fulfilled by merchandiseuganda.com and our partners. Our delivery team are committed to ensure a smooth delivery process for you.

How Long Will it Take To Get My Package?

It will depend on availability of the product, depends on the distance from our venders and the Hub. If the product is delivered in time, we readily deliver it straight away.

How Do I Track My Order?

Simply copy your product id and paste it on our track id button on top of home page, the product will be showing the stage it has reached

Do I Need A Account To Place Order?

You may view items, add to cart but ordering, you will need to register with your Original names and Address so that your product is delivered. In case you have decided to return the product, names on your ID will be required for an item to be accepted

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Everything you need to know about multiple shipments

Multiple shipments occur when the items you’ve ordered are delivered as separate packages on different days.
What’s the deal with multiple shipments?
When you order consists of items from different sellers, we would be delivering them as separate shipments on different dates, depending on the seller.
As our sellers are based at different locations, sometimes we’re unable to collect all the ordered items from every seller on the same day. Therefore, we deliver these items separately as and when we collect them from the sellers.
Don’t worry! All your items will be delivered, safely!
How do I know the estimated time of delivery of each item?
You can find the estimated time of delivery of the item on the product page itself.
It suggests favourable timings to place the order so you can expect its delivery at a suitable date.
Where can I find the estimated time of delivery?
Can’t find it? It’s under the ‘Delivery’ section, right below the ‘ADD TO CART’ button on the page.
Will I be charged with shipping and COD fees on every shipment?
Not at all! You’ll be charged with shipping and COD fees when you order and not on the shipment of each item of the order.
Have more questions? You can get in touch with our customer service team:

Which countries do you ship to?

Currently we only ship orders to  All regions in Uganda

What is merchandiseuganda.com's return policy?

You can return a product if it is not a part of the non-returnable list and if you have received:

a) An incorrect product (if the product is unused, in original unbroken packaging and includes all tags).

b) A damaged / defective product (For electronics, open products will be accepted if different from description or picture displayed).

c) If you have changed your mind or placed a wrong order, we will only accept a return under certain conditions:

  • The items are in its original retail packaging (Sealed/Closed Box) and is not damaged or tampered in any condition. The seal of the item needs to be in a intact condition.
  • For Clothing & other fashion products, the product needs to be in original packaging and have all the original tags.
  •  For all other products, returns are accepted if product is in unbroken original packaging, including all accessories.

Refund will be issued into your wallet or credit card, post inspection at our end.

For more information refer to our return policy

Will I receive a confirmation phone call before delivery happens?

We’ll notify you about the status of your order via SMS and email.

We’ll only call you if any of the information provided by you needs additional verification.

How Should I to Contact if I Have Any Queries?

We can be contacted via:

  • Live chat
  • Email [email protected]
  • Call +256 701 296831
  • On social – we’re on Facebook, Twitter, Instagram,We’re always looking for ways to make your shopping experience more enjoyable. Get in touch with us!

What are your hours of operations

Get in touch with our customer service team on

+256 701 296 831  between 09:00 am to 6:00 pm,

Welcome to merchandise Uganda shop

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